Services Included in the Complete IT Managed Services Plan
– Complete Network Monitoring and Response
We ensure that we catch as many potential problems as possible before they occur, and to stop those that occur before they stop you from working.
Response to these alerts is included.
– Daily Backup Verification
We check on your backups to ensure they ran successfully, and take corrective action if they failed for any reason.
– Security and Patch Management
This is a critical measure today to keep systems protected and performing well.
– Asset Inventory and License Tracking
We will maintain a full inventory of all hardware and installed software, to better manage your resources. Licensed software is managed to ensure compliance.
– Monthly Network Health Reporting
We provide reports on how your network is running and an analysis of its overall health.
– Quarterly Management Meeting
We meet with your IT Manager to discuss your business needs and the technology solutions to achieve them, and we provide assistance in budget planning for future IT needs.
– Total Network Management
We provide a complete and proactive network management solution, not just the break-fix approach that some technology companies take.
– Automated Software Deployment
Install software over the network automatically and consistently.
– Remote Control
To best support issues that come up, we can remotely control your computer to “see what you see” when fixing a problem.
– No trip fee or minimum hours for onsite work
Everything is bundled in one monthly rate, so these charges never apply.
– All Scheduled Support Included
All regular maintenance of the network is included in one flat price. Unlimited support specifically excludes: all project work, same day or after hours requests for non-emergency services, and physical damage, caused by a client or natural disaster.