Live Remote Assistance
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| Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. |
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How to Get Support:
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A member of our support team will talk with you first to determine the nature of the problem.
Our support technicial will provide you a couple of details for the form below, which you'll fill out and submit.
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How It Works:
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| Step 1: |
While on the phone with our tech support, fill out the short form below. |
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| Step 2: |
You are prompted to download a small virus-free plug-in. |
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| Step 3: |
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
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| Step 4: |
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
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