TFD OS Service Plans
Below is a handy chart explaining the various plans TFD OS offers for our managed IT and business consulting services.
| Service Plan 1 | Service Plan 2 | Service Plan 3 | Service Plan 4 | |
| Service Plan Rates | On Call IT Services Plan Use as needed |
Monthly IT Managed Services Plan Minimum 4-hour contract per month prepaid |
Monthly IT Managed Services Plan** On-site Management Service: Plus a one-time Installation and Standardization Fee |
Complete IT Managed Services Plan** Systems/devices covered in plan: Plus a one-time Installation and Standardization Fee |
| On-site Desktop Support* portal to portal—1-hour minimum |
No Discount | 10% Discount off regular rates | 10% Discount off regular rates | Included Unlimited |
| On-Site Server/Network Support* portal to portal—1-hour minimum |
No Discount | 10% Discount off regular rates | 10% Discount off regular rates | Included Unlimited |
| Help Desk for Desktop* Phone or Remote Support—½ hour minimum |
No Discount | 10% Discount off regular rates | 10% Discount off regular rates | Included Unlimited |
| Help Desk for Server/Network* Phone or Remote Support—½ hour minimum |
No Discount | 10% Discount off regular rates | 10% Discount off regular rates | Included Unlimited |
| Bench Desktop Support* ½ hour minimum |
No Discount | 10% Discount off regular rates | 10% Discount off regular rates | Included Unlimited |
| Bench Server/Network Support* ½ hour minimum |
No Discount | 10% Discount off regular rates | 10% Discount off regular rates | Included Unlimited |
| 24 Hour Network Monitoring and Alerting—8x5 Support | Not Included in this plan | Not Included in this plan | Included | Included |
| Security and Patch Management | Not Included in this plan | Not Included in this plan | Included | Included |
| Asset Inventory and License Tracking | Not Included in this plan | Not Included in this plan | Included | Included |
| Daily Backup Verification | Not Included in this plan | Not Included in this plan | Included | Included |
| Monthly Network Health Reports | Not Included in this plan | Not Included in this plan | Included | Included |
| Periodic Management Meeting | Not Included in this plan | Not Included in this plan | Included | Included |
| Remote Server Maintenance | No Discount | No Discount | 25% Discount off regular rates | 25% Discount off regular rates if done after-hours |
| After Hours/Weekend Support | No Discount | No Discount | 10% Discount off regular rates | 10% Discount off regular rates |
Service Plan Pricing Schedule
Below is a summary of the Service Plan costs
| Contract Discounts |
||||
| 10% | ||||
| On-site Desktop Support | $120 | Per Hour | 1-hour minimum | $108.00 |
| On-site Server/Network Support | $140 | Per Hour | 1-hour minimum | $126.00 |
| Help Desk for Desktops | $90 | Per Hour | ½ hour minimum | $81.00 |
| Help Desk for Server/Network | $110 | Per Hour | ½ hour minimum | $99.00 |
| Bench Desktop Support | $65 | Per Hour | ½ hour minimum | $58.50 |
| Bench Server/Network Support | $100 | Per Hour | ½ hour minimum | $90.00 |
| Weekened and After Hour Rates | $175 | Per Hour | 1-hour minimum | $157.50 |
| 25% | ||||
| Remote Service Maintenance | $120 | Per Hour | 1-hour minimum | $90.00 |
| Service Plan #3 (RSM) | Discounts available during normal business hours. |
| Service Plan #4 (RSM) | Included during normal business hours. Discounts available after hours. |
Additional Services not covered under Service Plans
| DNS Hosting | $15 | Per Month | or $150 per year |
| Website Hosting | $20 | Per Month | or $210 per year |
| Website Editing | please call | available for sites hosted on our servers | |
| Email Spam Filtering | $20 | Per Month | Minimum 10 mailboxes. Add $2 per mail box per month |
| Email Recipient Verification | $5 | Per Month | |
| IT Consulting | $180 | Per Hour | |
| Project Work | Varies per job | ||
Minimum 1-hour charge on all per-hour services, including partial or complete travel time.
All work is billed in 15 minute increments beyond the minimum rates.
Discount rates applicable with Service Plans 2,3,4
* Support services are reviewed on a case-by-case basis.
25% discount off Remote Service Maintenance for Service Plans 3 & 4 only
Managed Service Plans
| Monthly IT Managed Services Plan - #3 | ||||
| On-site Management Services Covers up to 2 servers and 15 systems/devices |
$200 | Per Month | ||
| You can add additional systems/devices to your plan | $10 | Per System/device per month |
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| You can additional servers to your plan | $50 | Per Server per month |
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| One-time Installation and Standardization Fee | TBD | |||
| Discounts for additional Site Monitoring | 20% off regular rate | Depends on the network layout and other contraints | ||
| Monthly IT Managed Services Plan - #4 | ||||
| On-site Management Services Covers up to 1 server and 10 systems/devices |
$590 | Per Month | ||
| You can add additional systems/devices to your plan | $40 | Per System/device per month |
||
| You can additional servers to your plan | $190 | Per Server per month |
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| One-time Installation and Standardization Fee | TBD | |||
| Discounts for additional Site Monitoring | 20% off regular rate | Depends on the network layout and other contraints | ||
Service Plan #4 includes Remote Service Maintenance if performed during normal business hours on a scheduled basis.
** Service Plans 3 & 4 require broadband internet connection for On-site Management Service